Member Service Representative (MSR)

TruEnergy Federal Credit Union, a $133+ million-dollar Credit Union located in Springfield, Virginia, is looking for experienced Member Service Representative. This position serves as a liaison between the member and the credit union. Provides account information by phone, electronically, or in person, as well as information on the full range of credit union products and services. Provides a variety of transaction services to members including loan interviewing and processing. Conducts cash transactions, opens accounts for members, interviews, and professionally handles the member’s daily needs. This position requires the chosen applicant to possess strong verbal, written, interpersonal communication skills and the ability to represent the credit union in a courteous and professional manner.

The Credit Union offers an excellent benefits package with above market benefits including employee medical insurance and a 401K Plan. If you are enthusiastic, reliable and have good people skills, the credit union would like to hear from you.

Job Qualifications

  • High school diploma or equivalent (GED).

  • Minimum one (1) to three (3) years financial institution experience. 

  • Previous teller, member service, or loan processing experience preferred.

  • PC proficient including Microsoft Word, Excel, and PowerPoint.

  • Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: CRT, PC, fax, copier, telephone, postage machine, etc.

  • Bilingual speaking preferred.

  • To be eligible for hire at TruEnergy Federal Credit Union, absent an accommodation for a disability or a sincerely held religious belief, practice, or observance, you must be fully vaccinated for COVID-19. You will also be required to present proof of vaccination prior to your hire. If you require an accommodation, please contact Sarah Johnson at

Contact Information

Sarah E. Johnson via email at 

Apply Here!