November 1st and November 2nd
On Wednesday, November 1st, and Thursday, November 2nd, our core system will undergo an upgrade, bringing improvements to everyday banking. Please read the following information regarding the temporary impact on member services beginning on Tuesday, October 31st, after the close of business (4pm EST).
We will resume normal operating hours with all services available on Friday, November 3, 2023.
An Upgrade to Better Serve You
TruEnergy Federal Credit Union is upgrading our core processing system. The core processing system serves as our platform for managing member account, loans, and conducting transactions. The upgrade will introduce more intuitive services and open doors to new service and product opportunities to better serve you, our members. Please be confident that we are implementing every required measure to safeguard your personal information throughout the transition process.
Please Note that the credit union branches will be CLOSED beginning at 4pm EST. Tuesday October 31 through Thursday November 2, 2023 as we finalize the conversion process. The conversion will affect the availability of certain services during this time. See the below conversion schedule table for more information.
Service Availability Schedule
Be Prepared for the System Upgrade with Your Conversion Checklist!
Important Things to Know:
- The core system upgrade will take place Wednesday, November 1 and Thursday, November 2.
- Some services such as online and mobile banking will be unavailable during this time. Refer to the Service Availability Schedule above.
Steps to Take Prior to Wednesday, November 1:
- Take care of transactions such as wire transfers, cashier’s checks, or large cash withdrawals.
- Consider downloading or printing previous statements for your convenience.