In accordance with the Federal Credit Union Act, the Supervisory Committee performs and oversees audits to ensure our members' accounts and financial records are safe, sound and adequately protected. One of the committee's responsibilities is to ensure member concerns and complaints are adequately resolved.
If you have a concern regarding TruEnergy FCU, we ask that you first seek to resolve the issue with a TruEnergy FCU employee or manager. If the concern is not resolved to your satisfaction, please reach out to the Supervisory Committee.
Please include a description of the concern and your contact information. We will investigate your concerns in a timely and confidential manner. Once all applicable information has been reviewed, we will contact you by mail or email with the results of our investigation.
P.O. Box 1607
Springfield, VA 22151