At TruEnergy FCU, we understand that life’s challenges can impact your ability to make payments. Our goal is to work with you to find a solution that best fits your needs. Below, you will find helpful resources to guide you through difficult financial times and avoid collections.
How to Avoid Collections
Taking early action is the best way to avoid collections. If you’re having trouble making your payments, here’s what you can do:
- Contact Us: Reach out to our Collections Department as soon as possible at collections@truenergyfcu.org to discuss your options.
- GreenPath Financial Counseling: We’ve partnered with GreenPath to offer free, confidential financial counseling services. They can help you create a personalized plan to manage your debt and improve your financial health.
- Stay Informed: Use our free budgeting tools and resources to manage your finances effectively.
What Happens When an Account Goes to Collections?
If your loan becomes delinquent, our Collections team will work with you to help bring your account up to date. Here’s what you can expect:
- Payment Notices: We will notify you about any missed payments.
- Customized Repayment Plans: Our Collections team will help you create a plan to catch up on missed payments in a way that fits your financial situation.
- Credit Impact: Please note that delinquent accounts may be reported to credit bureaus, which could affect your credit score.
Available Resources to Help You
- Hardship Skip-a-Pay Program: If you’re facing financial hardship, you may qualify for our Hardship Skip-a-Pay Program. This program allows you to skip a payment and ease the financial burden.
- GreenPath Financial Counseling: Get free, expert guidance to manage your finances and debts through our partnership with GreenPath.
Contact Us
If you’re facing financial difficulties, don’t hesitate to reach out. We’re here to help you every step of the way. Contact us at collections@truenergyfcu.org or call us at (703)750-4394.
