Our Card Service Hub is your one stop shop for all your card needs.

Need help outside of business hours? Don’t hesitate to call our 24/7 Credit Card Helpline: (844) 453-8858

Options:

  1. Lost/Stolen card
  2. Suspected fraud
  3. Information
  4. Activation
  5. Fraud and Dispute
  6. Payment options
  7. PIN number

Need additional help? 

Credit card international call center

(301) 945-3578

Credit card auto rental auto collision benefits

(800) 348-8472

Credit card counseling services

(877) 337-3399

Credit Card Forms and Applications

Pay with a tap when you add your TruEnergy FCU Visa® credit card to Apple Pay®, Google Pay®, Samsung Pay®.

Need additional help? 

24/7 Debit Card Maintenance or Lost Debit Card

(866) 864-2861

Debit Card Activation and PIN Setup

(866) 762-0558

Toll Free (within the U.S.)

888-241-2510

International (collect)

909-941-1398

24/7 Assistance

800-952-3999 or 703-750-4394 Use Option 2

Email:

[email protected]

Pay with a tap when you add your TruEnergy FCU Visa® debit card to Apple Pay®, Google Pay®, Samsung Pay®.

Pay with a tap when you add your TruEnergy FCU Visa® debit card to Apple Pay®, Google Pay®, Samsung Pay®.

Debit Card Forms and Applications

Please be advised that third party cash transactions (services such as Venmo, Cash App, etc.) may not be disputed through TruEnergy FCU. You must contact the service directly.

Blog Posts

https://www.truenergyfcu.org/protect-your-debit-card/

Coming May 1: Extra Protection with One-Time Passcodes🔒

Starting May 1, 2025, TruEnergy FCU cards will have an added layer of protection for online purchases: 3-D Secure One-Time Passcodes (OTPs).

When shopping with participating online merchants, you may be asked to verify your purchase using a unique passcode sent to your mobile phone. It’s fast, simple, and helps protect you from fraud.

What Is 3-D Secure?🔒

3-D Secure is a security protocol that confirms your identity in real-time when making online purchases. It’s used by many major retailers.

How It Works🔒

  1. Use your TruEnergy FCU card to make a purchase.
  2. If verification is needed, you’ll receive a one-time passcode via text.
  3. Enter the code to confirm your transaction.

What You Need to Do🔒

Make sure your mobile number is current and properly labeled as “cell” in our system. This is how you’ll receive the OTP. You can update your contact info:

  • By calling us at 703-750-4394
  • Inside online banking
  • Or by visiting our branch

Stay Secure, Stay Confident🔒

This added layer of protection is part of our ongoing commitment to keeping your financial life secure and hassle-free.

Questions? We’re here to help.
Email us at: [email protected]


OTP Code Terms and Conditions for Online Transactions

Please read these terms and conditions in full to ensure you understand them before using the One-Time Passcode (OTP) service for online transactions with your debit or credit card. By using this service, you agree to the terms outlined below.

When making an online transaction that requires OTP verification, a code will be sent to the phone number or email address registered in the TruEnergy FCU system. You must enter this code on your device to complete the transaction. Registration for the OTP service is not required. If you are unable to enter the code or the authentication fails, the online merchant may reject the transaction. TruEnergy FCU is not responsible for any such rejections.

By using this service, you agree to provide any required data necessary to authorize the transaction. You are responsible for keeping your card number and any personal information confidential. If you share your passcode, you accept full responsibility for any resulting claims, losses, or consequences. The OTP service can only be used with merchants enrolled in EMV 3DS. The credit union is not liable for any losses that result from failure to follow these terms. Additionally, standard messaging and data rates may apply when using this service.