Our Card Service Hub is your one stop shop for all your card needs.
Need help outside of business hours? Don’t hesitate to call our 24/7 Credit Card Helpline: (844) 453-8858
Options:
- Lost/Stolen card
- Suspected fraud
- Information
- Activation
- Fraud and Dispute
- Payment options
- PIN number
Need additional help?
Credit card international call center
Credit card auto rental auto collision benefits
Credit card counseling services
Credit Card Forms and Applications
- Visa Credit Card Disclosure
- Credit Card Automatic Payment Form (Online via Docusign)
- Travel Notification Form (Online via Docusign)
- Visa® Credit Card Balance Transfer Form (Online via Docusign)
- Visa® Credit Card Balance Transfer Form (PDF)
- Add Credit Card Authorized User (Online via Docusign)
- Remove Credit Card Authorized User (Online via Docusign)
- Consumer Credit Card Agreement and Disclosure
Need additional help?
24/7 Debit Card Maintenance or Lost Debit Card
(866) 864-2861
Debit Card Activation and PIN Setup
(866) 762-0558
24/7 Credit Card Call Center
(844) 453-8858
Toll Free (within the U.S.)
International (collect)
24/7 Assistance
800-952-3999 or 703-750-4394 Use Option 2
Email:
Pay with a tap when you add your TruEnergy FCU Visa® debit card to Apple Pay®, Google Pay®, Samsung Pay®.
Debit Card Forms and Applications
- ATM Withdrawal Dispute Form (Online via Docusign)
- ATM Limit Change Form (Online via Docusign)
- Card Dispute Form – Fraud (Online via Docusign)
- Card Dispute Form – Fraud (PDF)
- Card Dispute Form – Non Fraud (Online via Docusign)
- Card Dispute Form – Non Fraud (PDF)
- Travel Notification Form (Online via Docusign)
Please be advised that third party cash transactions (services such as Venmo, Cash App, etc.) may not be disputed through TruEnergy FCU. You must contact the service directly.