Call Center & Telephone Teller
Assistance and access to your TruEnergy FCU accounts are only a phone call away.
TruEnergy FCU Call Center
Talk with a friendly and professional Member Service Representative, available to assist you during credit union business hours.
- Local: 703.750.4394
- Out of the area: Toll-free 800.952.3999
With the 24-Hour Telephone Teller system, you can manage your accounts anytime, day or night. We put a TruEnergy FCU teller in your home, office, car, and anywhere else there is a touch-tone telephone. To sign up for this service please contact a Member Service representative for your authorization code which will give you on spot access to all the services of Telephone Teller.
Calling Telephone Teller
Accessing your accounts is easy:
- Call the 24-Hour Telephone Teller number
- Local: 703.750.7505
- Toll-free: 1.800.952.3999
- Press 1 to access Telephone Teller
- Enter your member number (4-5 digit account number)
- Enter your four-digit PIN followed by the # key. (First time callers should use the last four digits of your Social Security number. You will then be prompted to change this to a PIN of your choice.)
Using Telephone Teller
Manage your accounts with just a few touches of the keypad. When you call, you will be guided by a friendly voice through your transaction. Changes made to your account are made immediately, accurately, and securely.
- Check share and loan balances
- Make check withdrawals
- Transfer funds
- Make loan payments
- Inquire about cleared checks
- Review deposits and withdrawals
- Request tax information
- And much more