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TruEnergy Federal Credit Union is owned by its members and run by a board of directors you elect. You can be confident that your financial privacy is a top priority of this credit union. We are required by law to give you this privacy notice to explain how we collect, use and safeguard your personal financial information.

At TruEnergy FCU, we respect your right to privacy and confidentiality. Safeguarding your assets and accounts and all financial personal information related to those accounts is our responsibility. Our policies and procedures were developed and implemented with that objective in mind.

To assure the continued privacy and confidentiality of your personal financial information, your credit union observes these practices and procedures: 

Policies & Procedures

Your relationship is important to us, and we are committed to providing you with the best products and services possible. To do that, we collect non-public personal information from a variety of sources to keep you informed about the many financial services, products, and benefits available to you as a TruEnergy FCU member. We also collect information to comply with laws and regulations and to protect you against fraud. For example, we collect nonpublic information about you from some or all of the following sources: Information we receive from you on applications or other forms; information about your transactions with us, or others; information we receive from a consumer-reporting agency; information obtained when verifying information you provide on applications/forms.  We do not disclose any nonpublic personal information about our members or former members to anyone, except as permitted by law. These disclosures typically include information to follow your instructions as you authorize, to conduct the operations of the credit union, or to protect the security of our financial records. To protect our members’ privacy, we only work with companies that agree to maintain confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide to other third parties.

To improve the quality of our website services, we use Google’s Universal Analytics software to gather and temporarily store a variety of information about all of our website visitors. This will happen automatically whenever someone visits our website. The information we collect about every website visitor includes:

  • The date and time of your visit to our website;
  • The pages and documents that you view on our website;
  • The URL of the website that you visited prior to ours;
  • The name of the domain that you use to access the Internet (for example, Verizon.com, if you are using a Verizon online account, or stanford.edu, if you are connecting from Stanford University’s domain);
  • The type and version of your web browser and operating system;
  • Your location at the time of your visit, down to the city-level; and
  • Other more technical information, including the HTTP status code, Windows NT code, number of bytes sent, number of bytes received, duration (in seconds) to fulfill the request, server port number addressed, and protocol version.

We do not use this information to identify individuals. We aggregate the information about all of our website visitors and use the aggregated information to improve our website and provide a better user experience to our visitors. We look at things like average duration of a visit, (the percentage of visitors who leave our site after viewing only one page), and the most frequently visited pages. The aggregated information is available only to web managers and other designated staff who need it to perform their official duties. It is retained only for as long as needed for proper analysis. The Google Analytics Privacy Policy is available to view here.

Our website sometimes contains links to third party affiliates of TruEnergy FCU. TruEnergy FCU is not responsible for the privacy practices or content of any non-TruEnergy FCU website, and providing a link to a non-TruEnergy FCU website is not intended to be an endorsement of the website content.  We encourage all of our members to review the privacy policy of every website you may visit.  

TruEnergy FCU restricts access to nonpublic information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with Federal Regulations to guard your nonpublic personal information.

TruEnergy FCU reserves the right to amend this disclosure at any time without prior notice. This disclosure amends existing agreements that the credit union has with you.

This notice meets the notification requirements of the National Credit Union Administration regulation on privacy of consumer information, Part 716.