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Your Everyday Debit Card—Simple, Secure, and Always Ready
Use your TruEnergy FCU Visa® Debit Card to pay, shop, and access your money anytime—whether you’re in-store, online, or on the go.
Control Your Debit Card from Your Phone
Stay in control of your card anytime, anywhere with CardNav.
- Turn your card on or off instantly if it’s lost or misplaced
- Get real-time alerts every time your card is used
- Set spending limits for extra control
- Block certain types of transactions
- Set travel notifications to avoid interruptions
Download the CardNav app from your app store to get started.
Tap. Pay. Go.
Add your debit card to your phone’s Digital Wallet and pay in seconds.
- Apple Pay
- Google Pay
- Samsung Pay
No card needed—just tap and go. Learn more here.
Need Help with Your Debit Card? We’re Here 24/7
Lost or Stolen Card / Card Maintenance
(866) 864-2861
Activate Your Card or Set Your PIN
(866) 762-0558
General Member Support
(800) 952-3999 or (703) 750-4394 (select Option 2)
Traveling Outside the U.S.?
- Toll-Free (U.S.): (888) 241-2510
- International (collect): (909) 941-1398
Email Support
[email protected]
Forms & Requests
Need to submit a request?
- ATM Withdrawal Dispute Form (Online via Docusign)
- ATM Limit Change Form (Online via Docusign)
- Card Dispute Form – Fraud (Online via Docusign)
- Card Dispute Form – Fraud (PDF)
- Card Dispute Form – Non Fraud (Online via Docusign)
- Card Dispute Form – Non Fraud (PDF)
- Travel Notification Form (Online via Docusign)
