Please be advised that third party cash transactions (services such as Venmo, Cash App, etc.) may not be disputed through TruEnergy FCU. You must contact the service directly.
Debit Card Resources:
- 24/7 Debit Card Maintenance or Lost Debit Card (866) 864-2861
- Debit Card Activation and PIN Setup (866) 762-0558
- 24/7 Credit Card Call Center (844) 453-8858
Pay with a tap when you add your TruEnergy FCU Visa® debit card to Apple Pay®, Google Pay®, Samsung Pay®.
Forms and Applications
- ATM Withdrawal Dispute Form (Online via Docusign)
- ATM Limit Change Form (Online via Docusign)
- Card Dispute Form – Fraud (Online via Docusign)
- Card Dispute Form – Fraud (PDF)
- Card Dispute Form – Non Fraud (Online via Docusign)
- Card Dispute Form – Non Fraud (PDF)
- Travel Notification Form (Online via Docusign)
Protect Your Debit Card with Our CardNav® App
Protect your money with real time control gaining peace of mind and enhanced security. With the TruEnergy FCU FREE CardNav App members now have full control over how, when, and where their debit card is used – anytime, anywhere.
With CardNav You Can:
- Turn cards on and off
- Restrict types of purchases made
- Receive and respond to instant transaction alerts
- Enter and edit international travel events
- Set location services to deter fraudulent activity
- Limit spending amounts to help reach your budget goals
- Set card alerts to monitor purchases and take immediate actions
- Get 24/7 CardNav Support by phone – 866-864-2853
- New: Enjoy the latest features in security technology – fingerprint and facial login, and a one-time controls override capability
To start using CardNav, download the app from the Apple App Store or from Google Play, set up your account and add your TruEnergy Federal Credit Union debit card(s). You’ll then be able to set your control and alert preferences for each of your TruEnergy Federal Credit Union debit cards.
Contact Info
Visa Debit Card
Toll Free (within the U.S.): 888-241-2510
International (collect): 909-941-1398
24/7 Assistance: 800-952-3999 or 703-750-4394 Use Option 2
Email: [email protected]
